Implement Effective Workplace Relationships
Below is a selection of online readings relevant to the subject Implement Effective Workplace Relationships (BSBFLM403B).
If you are accessing these readings from a workstation situated on any Kangan Batman Tafe campus, you should be taken directly to the full text of the article. If you are accessing these resources from off-campus, you may be asked for a password. The passwords will have been distributed to you at your session with the Library and Learning Centre, or they are available on request from the LLC.
The readings are organised by online resource (ie all the Infotrac resources are listed first, followed by all the Electric Library resources).
You may wish to explore additional online resources by visiting our Online Resources Page and constructing your own searches.
Topic 1: Collect, analyse and communicate information and ideas
Infotrac
Workplace relationship quality and employee information experiences, Patricia M. Sias. Communication Studies, Dec 2005 v56 i4 p375(21)
Information literacy in the workplace. Jennifer Kirton; Lyn Barham. The Australian Library Journal, Nov 2005 v54 i4 p365(12)
Getting Out From Under: Beset by interruptions, information overload, and irksome technology, KNOWLEDGE WORKERS need help. A survival guide. (Features/Secrets of Greatness/Work, Interrupted) Ellen McGirt. Fortune, March 20, 2006 v153 i5 p88
Make sure your staff are informed loud and clear. Mike Berry. Personnel Today, Oct 11, 2005 p9
Electric Library
How to create an intelligent corporation Royce Bell. Chief Executive, New York 11-01-2005 p14
Topic 2: Develop trust and confidence
Infotrac
Productivity climbs with trust in the workplace. (Small Business Help Line) Cindy Olmstead. San Diego Business Journal, July 12, 2004 v25 i28 p29(1)
The boss makes the weather; training can improve the work environment between managers and subordinates. (Training & Development Agenda) Kathryn Tyler. HRMagazine, May 2004 v49 i5 p93(4)
Electric Library
The Human moment at work Edward M. Hallowell - Harvard Univ. Medical School. Harvard Business Review, 01-01-1999
Topic 3: Develop and maintain networks and relationships
Infotrac
How to network and enjoy it. (First/Workplace) Anne Fisher. Fortune, April 4, 2005 v151 i7 p36
Brainfood -business manners - networking. Management Today, Feb 7, 2006 p14
Electric Library
Building Vibrant Employee Networks Rob Cross, Sally Colella. HR Magazine 12-01-2004 v49 n12 12-01-2004 p101
Topic 4: Manage difficulties into positive outcomes
Infotrac
A jury of their peers: giving employees a say in resolving each other's workplace disputes can pay big cultural dividends. (Employee Relations) Margaret M. Clark. HRMagazine, Jan 2004 v49 i1 p54(6)
Managing workplace conflict. Shawn Smith. Westchester County Business Journal, June 3, 2002 v41
Electric Library
Managing employee relations Greg Roper. HR Magazine, 05-01-2005, v50 n5 p101
