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Quality Management

Highly Recommended Resources

• The IEBM Dictionary of Business and Management - R 650.03 IEB
• Statistical Process Control - R 658.5 STA
• Advanced Product Quality Planning and Control Plan - R 658.562 ADV
• Potential Failure mode and Effects Analysis - R 658.562 POT
• Quality Standards : General - R 658.5620218 STA
• Quality Standards : Industry Specific and Auditing Guidelines - R 658.5620218 STA
• McGraw-Hill Encyclopaedia of Quality Terms and Concepts - R 658.56203 COR

Search Library Catalogue for availability.

Websites

• American Quality Mall
• AOQ-South Australian branch links
• Australian Organisation for Quality
• British Quality Foundation
• Deming Institute
• EFQM
• International Standards Organisation (ISO)
• Quality Assurance Institute
• Standards Australia

OH&S online videos - SafetyCare Montie has many safety programs which can be viewed, topics include fire awareness, personal protection, manual handling.

Catalogue

Search Library Catalogue: enter specific topics (e.g. quality assurance, management science, corporate planning) in the keyword search box or look directly on the shelves at these numbers:

Keywords	Shelf numbers
General management	658
Planning, policy, making, control, quality management	658.401
Leadership	658.4092
Management of production	658.5
Quality control	658.562
Customer service	658.812

Online e.journals, Databases and Magazines

EBSCOhost Australia and New Zealand Reference Centre

Search Australasian magazines, newspapers and books.

Useful search terms include: management, performance, public relations, quality control.

Titles include: Quality

Search EBSCO Databases

Infotrac: General OneFile

Search articles from a large range of journals.

Titles include: Total Quality Management & Business Excellence

(For off-campus access to online resources, please login here with your Kangan Institute student/staff login.)

Contact your subject specialist to book an online database training session or click on EBSCOhost or click on Infotrac (Power Search)

Magazines

• BRW Business Review Weekly - 650.0 BUS
• Harvard Business Review - 658.005 HAR
• Sloan Management Review - 658.005 SLO
• Fast Company - 658.05 FAS
• Management Today - 658.05 MAN

CD/DVD-ROMs

• Training Within Industry - DVD 658.562 TRA
• Failure Mode Effects Analysis - DVD 658.562 FAI
• Six Sigma - DVD 658.562 SIX
• 6 Ways to Prevent Sloppy Work - DVD 658.3125 SIX

For additional DVDs and CD ROMs and branch locations search the KI Catalogue using, for example, the following subject headings:

• Quality assurance - DVDs
• Industrial management - DVDs
• Production management - Statistical methods - DVDs
• Quality control - CD ROMs

Dictionaries

Oxford Reference Online offers links to a variety of subject-specific resources.

(For off-campus access to online resources, please login here with your Kangan Institute student/staff login.)

Related Subjects

• Business communication
• Process management
• LEAN