Certificate IV in Tourism

Admission requirements

You are eligible if:

* you have successfully completed the Australian year 12 or equivalent in your country
* you have achieved a minimum of either:

- IELTS 5.5 academic (no band score less than 5.0) or
- TOEFL paper based 530 (minimum TWE 3.5) or
- TOEFL computer based 197 (minimum TWE 3.5) or
- TOEFL internet based 71 (minimum 17 in all sections).

Intake

February

Books and equipment (AUD)

Included in course fee - students will be provided with course learning material, Qantas fares program, Galileo program and Certificates, and Tourism Summit.

Study pathways

On completion of the Certificate IV, graduates may continue their study in:

* Advanced Diploma of Tourism (069181J) at Kangan Institute.

Career pathways

On completion of the Certificate IV, graduates may seek employment as:

* Operations coordinator
* Tour guide/operator
* Reservations sales officer
* Sales coordinator
* Marketing coordinator
* Promotions officer
* Travel agency agent.

Course structure

On successful completion of this program you will have the qualification to join a vibrant and growing industry with great employment options for a motivated employee.

The Certificate IV provides graduates with the skills and knowledge for you to be competent at an operational level in the tourism industry. During the course important practical skills and knowledge will be developed through units that include travel agency operations, visitor information services, meetings and events, QAnTAS fares and ticketing, Galileo airline reservation system and computer skills.

Ours is a dynamic department, offering students an individual approach to learning in a caring environment. Classes are a mix of practical activities (including industry familiarisations, excursions and on-site guest speakers, activities where students assist in the organisation and running of events) and the theoretical course content, where students will learn skills such as fares and ticketing and the airline automated reservations system, Galileo. Students are consistently engaged in hands-on learning.

The Certificate IV consists of 31 units. In a typical week students will attend classes approximately four days per week with approximately 40 percent practical and 60 percent theory classes. Classes will be scheduled between 8.30am and 5.30pm, Monday to Friday.

The teaching methods used include classroom-based teaching, lectures, practical work, computer- based learning, demonstration and research. The assessment methods include tests, assignments, class presentations, practical demonstration of skills, field trips, role play and examinations.

Units

Develop and update tourism industry knowledge
Work with colleagues and customers
Work in a socially diverse environment
Source and provide Australian destination information and advice
Sell tourism products and services
Online information system
Access and interpret product information
Prepare quotations
Book and coordinate supplier services
Process travel-related documentation
Construct normal international airfares
Perform office procedures
Write business documents
Use business technology
Produce business documents
Follow health, safety and security procedures
Process and monitor event registrations
Coordinate on-site event registrations
Make presentations
Source and provide international destination information and advice
Construct promotional international airfares
Establish and conduct business relationships
Coordinate production of brochures and marketing materials
Coordinate marketing activities
Control reservations or operations using a computerised system
Interpret financial information