Certificate III in Tourism
(Retail Travel Sales)
| Course Code: | SIT30207 |
| Department: | Hospitality, Tourism & Events |
| Study Area(s): | Tourism Retail |
| Location(s): | Broadmeadows |
| Course Length: | Full-time (6 months) Flexible (6 months) |
| Direct Entry: | You can apply for this course directly through Kangan Institute. |
| Mid-year Entry: | This course accepts mid-year applications. |
| VTAC: | Year 12 and mature age applicants can apply for this course at the VTAC website during the VTAC period. |
Need more information?
Call us on 13 TAFE (13 8233)
or +613 9279 2222
Email us at enquiries@kangan.edu.au
Or fill in our feedback form
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Course overview
This course is designed for people seeking a career in tourism, in particular, in the retail travel industry. Skills in the retail travel sector, customer service, office procedures, visitor information and destination studies are some of the tourism related areas covered in this course.
Course Modules
| ELECTIVE | ||
| Module Code | Module Title | Nominal Hours |
|---|---|---|
| BSBITU301A | Create and Use Databases | 30 |
| BSBITU306A | Design and Produce Business Documents | 80 |
| SITTIND001A | Develop and Update Tourism Industry Knowledge | 25 |
| SITTTSL001A | Operate An Online Information System | 40 |
| SITTTSL002A | Access and Interpret Product Information | 65 |
| SITTTSL003A | Source and Provide International Destination Information and Advice | 45 |
| SITTTSL004A | Source and Provide Australian Destination Information and Advice | 40 |
| SITTTSL005A | Sell Tourism Products and Services | 35 |
| SITTTSL006A | Prepare Quotations | 30 |
| SITTTSL007A | Receive and Process Reservations | 30 |
| SITTTSL008A | Book and Coordinate Supplier Services | 20 |
| SITTTSL009A | Process Travel-Related Documentation | 25 |
| SITTTSL010A | Control Reservations or Operations Using a Computerised System | 120 |
| SITTTSL013A | Construct Normal International Airfares | 40 |
| SITTTSL014A | Construct Promotional International Airfares | 40 |
| SITXCOM001A | Work With Colleagues and Customers | 25 |
| SITXCOM002A | Work in a Socially Diverse Environment | 20 |
| SITXCOM004A | Communicate On The Telephone | 5 |
| SITXENV002A | Implement and Monitor Environmentally Sustainable Work Practices | 40 |
| SITXFIN002A | Maintain Financial Records | 60 |
| SITXMPR002A | Create a Promotional Display or Stand | 30 |
| SITXOHS001B | Follow Health, Safety and Security Procedures | 12 |
Course Fees
Are you eligible for Government Subsidised fees? Find out now!
You may be eligible for concession. Find out now!
| Government Subsidised | Fee For Service (Full fee) | |||||
|---|---|---|---|---|---|---|
| Concession | Non concession | RPL | Concession | Non concession | RPL | |
| Tuition fees | $ 188 | $ 990^ | $ 95 | n/a | $ 6,500^ | $ 3,250^ |
| Student Services & Amenities Fees | $ 32 | $ 212^ | n/a | n/a | n/a | n/a |
| Ancillary Fees | $ 26 | $ 26 | n/a | n/a | n/a | n/a |
^ Fees will not be more than stated.
* Approximate fees displayed are based on calendar year calculations. The fees apply to the units enrolled in 2012 only. Any enrolments in subsequent years will be charged at the rates applicable for that year.
* Materials fees may be required.
DISCLAIMER: The student tuition fee is indicative only and subject to change given individual circumstances at enrolment. Additional fees may apply such as student services and amenities fees.
How to calculate fees? See the examples here.
| Tuition fee | Student Services & Amenities Fees | Ancillary Fees | Total | |
|---|---|---|---|---|
| Example 1: | A student is enrolled in a Skills Building program with 200 nominal hours. | |||
| Government subsidised (Non concession) | $1.75 x 200 = $350.00 | $0.32 x 200 = $64.00 | $26.00 | $440.00 |
| Fee-For-Service (Non concession) | $8.00 x 200 = $1,600.00 | n/a | n/a | $8.00 x 200 = $1,600.00 |
| Fee-For-Service (RPL) | $4.00 x 200 = $800.00 | n/a | n/a | $4.00 x 200 = $800.00 |
| Example 2: | A student is enrolled in a Skills Building program with 900 nominal hours. | |||
| Government subsidised (Non concession) | $1.75 x 900 = $1,575.00 but capped at the maximum of $990.00 | $0.32 x 900 = $288.00 but capped at the maximum of $212.00 | $26.00 | $1,228.00 |
| Fee-For-Service (Non concession) | $8.00 x 900 = $7,200.00 but capped at the maximum of $6500.00 | n/a | n/a | $6500.00 |
| Fee-For-Service (RPL) | $4.00 x 900 = $3,600.00 but capped at the maximum of $3250.00 | n/a | n/a | $3250.00 |
See the detailed fees structure.
What costs and other fees should I expect?
Contact the Contact Centre on 13 TAFE (13 8233) or enquiries@kangan.edu.au for a fee schedule. There may be extra costs for reference books, protective clothing or specialised materials.
What employment opportunities will I have?
Successful completion of this course may lead to employment in the following positions:
> Retail travel consultant
> Mobile travel consultant
> Tour desk consultant
> International travel consultant
On completion of our course, many of our students are successful in gaining employment with a range of companies, such as QANTAS Airlines, Virgin Blue, Student Travel Association, Harvey World Travel, Tour companies, Avis Car Rentals, reception centres, visitor information centres and a range of travel agencies and hotels.
What skills will I have when I complete this course?
You will gain skills in the retail travel sector, office procedures, visitor information and destination studies as some of the tourism related areas covered in this course.
Classes are a mix of practical activities (including industry familiarisations, excursions and on-site guest speakers, activities where students assist in the organisation and running of events) and the theoretical course content, where students will learn skills such as fares & ticketing and the airline automated reservations system, Galileo.
What qualifications will I receive?
On successful completion of the course you will be awarded the CERTIFICATE III IN TOURISM (RETAIL TRAVEL SALES). As part of the Australian Qualifications Framework this program is nationally recognised.
What opportunities for further studies will I have?
On successful completion of the Certificate III, students may apply to continue their studies at Certificate 4 level and through to the Advanced Diploma.
Can I apply?
There are no set prerequisites for this course. However it is recommended that you have satisfactory numeracy and literacy skills to undertake this course or are mature age and have sufficient work experience to successfully undertake the course.
OR
You may apply if you have satisfactorily completed VCE or an approved equivalent course and the satisfactory completion of the work requirements (eligibility to transfer); or are mature age and have sufficient work experience to successfully undertake the course. (Mature age is anyone over the age of 18 who has been out of full-time education for more than 12 months.)
How do I apply?
To apply for this course you must fill in a direct application form which can be obtained from the institute by calling the Contact Centre on 13 TAFE (13 8233) or email enquiries@kangan.edu.au. This course may also have a mid-year intake depending on registered interest.
How will I be selected for this course?
All prospective students will be required to attend an interview and complete a pre-selection form. Interviews will be arranged on an individual basis.
Prerequisites: There are no prerequisite studies.
How long is the course?
Course runs for six months.
Flexible and some classroom time may be required.
Classes for 2012 commence on 8th February with an Orientation Day for all new students, at 10am in D-118 Richards Restaurant.
You do not have to bring anything with you.
Time tables and all the necessary info will be provided to you on this day.
This course has on-going enrolments- semester 1 and semester 2 intakes
Where and how can I study?
You will study at the Broadmeadows Campus.
How will I be assessed?
You will be assessed to show that you have achieved the skills and knowledge required by the course. Assessment may include written, oral or practical assessment methods. You will be advised in advance about the type of assessment and how it will operate. There is an opportunity for reassessment and appeal and you will be provided with this information.
What will I study?
Course Structure
Unit of Study Hours
SITXCOM001A Work with Colleagues and Customers 25
SITXCOM002A Work in a Socially Diverse Environment 20
SITXOHS001A Follow Health Safety and Security Procedures 10
SITTIND001A Develop and update tourism industry knowledge 25
SITTTSL001A Operate an online information system 40
SITTTSL002A Access and interpret product information 65
SITTTSL003A Source and provide international destination information and advice 45
SITTTSL004A Source and provide Australian destination information and advice 40
SITTTSL005A Sell tourism products and services 35
SITTTSL006A Prepare quotations 30
SITTTSL008A Book and coordinate supplier services 20
SITTSL009A Process travel- related documentation 25
SITTTSL010A Control reservations or operations using a computerized system 120
SITTTSL013A Construct normal international airfares 40
SITTTSL014A Construct promotional international airfares 40
BSBITU301A Create and use data bases
SITXFIN002A Maintain financial records
BSBITU306A Design and produce business documents
SITXCOM004A Communicate on the telephone 5
SITTTSL007A Receive and process reservations
SITXEVT002A Implement and monitor environmentally sustainable work practices
SITXMPR002A Create a promotional display or stand
