A career in hospitality
is both vast and demanding. Those working within it have to be constantly adapting to change, placing the needs of the customer at the forefront of every decision.
Whether you like cooking, waiting, planning or hosting – in order to be employable within the hospitality industry, here are some of the essential skills you must have for a career in hospitality:
1. High Level of Customer Service
A career in hospitality means working in a customer-facing environment. In order to succeed in this industry, it is up to you to ensure that your guests are constantly entertained and having a good time, without a care in the world. Good customer service ensures that your customers needs are always met, putting their happiness at the forefront. If your service isn’t up to scratch, negative feedback can spread quickly. So remember, in hospitality, the customer is always right!
2. Good Communication Skills
Working in hospitality can be both physically and mentally demanding. It requires a lot of communication between customers, staff and management, and without it, the whole ship can sink. Because it is such a fast paced environment, everything needs to be running to schedule at all moments of the timeline. In order to ensure this, effective oral and written communication must be executed at all facets of the operations. To succeed in this industry, your ability to effectively communicate will be relied on time and time again.
3. Formal Training
Because the hospitality industry relies a lot on government regulations and laws, having the correct formal training and qualifications is essential when attempting to progress within it. Strict regulations govern each venue, so it is essential that their employees reflect this high standard. Whether it is completing your Responsible Service of Alcohol (RSA) and/or you Responsible Service of Gambling, there are minimum legal requirements that a hospitality career requires.
As well as these, completing a TAFE course or Certificate or Diploma can help to elevate your skills within this industry. It can also help you to break into the career you have always dreamed of, giving you the hands-on knowledge, skills and experience in all areas of food and beverage service, reception, reservations, housekeeping and events. Kangan Institute’s Diploma of Hospitality Management (SIT50416) runs in conjunction with the four star Mantra Tullamarine Hotel and involves a five month practical placement and training period conducted on the hotel premises.
4. High Levels of Cultural Awareness
If you plan on progressing in hospitality, you are going to encounter a lot of different people from a lot of different places. In order to succeed, you must be sensitive and understanding to different cultures, religions, races, nationalities – and everything in between. Having an open mind can help you to embrace the people around you and help your customers feel more comfortable and at ease. This will in-turn help to elevate their customer satisfaction and make them more likely to spread the word about what an amazing hospitality worker you are.
5. Have the Ability to Multitask
Almost every job you have in hospitality will require some degree of multitasking. Within a typical day, you may handle hundreds of customers at a time, juggling several tasks while still trying to remain personable and organised. You will wear many hats, handling multiple responsibilities simultaneously. In order to succeed, it is important that your skills are up to scratch, keeping time management at the forefront of your mind. Your employer will want to know that you can handle the fast-paced nature of the industry, while still retaining a high level of satisfaction amongst your customers.
6. Work Well in a Team
Like many jobs, having a career in hospitality will often mean working within a team. In order to succeed in this industry, not only must you be able to function in a team, but you should also prosper and remain productive in a group environment. Employers value those that speak up and make significant contributions to discussions, as well as those that work to contribute to the organisation’s overall success. You should be able to take instructions from others in order to completely satisfy the customer. Your other team members should feel supported by you, as you work together to achieve one common goal.
7. Be Flexible
Those employed in hospitality jobs often work longer and more unconventional hours than your traditional desk job. The 9—5 routine is ditched for a more flexible working arrangement. You must be constantly ready to work if unexpected situations arise, being able to adapt wherever you are required. Being a versatile worker will make you invaluable to employers, as they will see that you can easily transition into a variety of roles.
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