What is the difference between a good project manager and a great project manager? Here are four great ways to beef up your project management skills.
Active listening
Being an active listener is one of the main components of a great leader. It means tuning out the world around you and focusing on being present in the moment as you listen to a suggestion, complaint or comment. Most people will tell you that they are great listeners, but as a project manager, you need to show off your best active listening skills.
Active listeners combine what a person is actually saying with their body language. If one of your team members comes to speak with you, pay attention to how they are standing and where they are looking. Are they meeting your gaze? Are their arms crossed?
Do not let other distractions enter your mind when you are listening. Block out environmental factors and background noise, and do not use the time your team member is speaking to formulate your response. Once your team member is done speaking, rephrase what he or she just said to show you were listening and that the two of you are on the same page. Use phrases like, "What I am hearing..." and "It sounds like you are saying..."
What active listening boils down to is simply paying attention. You are paying attention to not only what your team members say, but also what your customer wants and what your team members can do to make that happen.