Diploma of Hospitality Management

Diploma of Hospitality Management

Course Code
Study Area(s)
Course Length
Full-time(1 year)

Start Date(s): 05/02/2018
End Date(s): 1 year from start date.
Days and Time: Please contact the department to find out more about class and placement schedules.

Course Overview

With our proven mix of industry-led theory and extensive practical hands-on training, we’ll get you ready for a successful career in hospitality operations. In this program you’ll learn about food and beverage service, reception operations, accommodation services, events, marketing and finance. The program consists of 50 percent class work (knowledge and skills development) and 50 percent practical placement with work experience at the Mantra Tullamarine Hotel (gaining practical knowledge and skills), on a rotation basis with classmates.

Click here for course modules


Module CodeModule TitleNominal Hours
BSBDIV501Manage Diversity In The Workplace60
BSBMGT517Manage operational plan70
SITXCCS007Enhance customer service experiences40
SITXCCS008Develop and manage quality customer service practices30
SITXCOM005Manage conflict20
SITXFIN003Manage finances within a budget30
SITXFIN004Prepare and monitor budgets30
SITXGLC001Research and comply with regulatory requirements80
SITXHRM002Roster staff30
SITXHRM003Lead and manage people60
SITXMGT001Monitor work operations20
SITXMGT002Establish and conduct business relationships60
SITXWHS003Implement and monitor work health and safety practices30


Module CodeModule TitleNominal Hours
BSBCMM401Make A Presentation30
BSBITU304Produce Spreadsheets35
BSBITU306Design And Produce Business Documents80
BSBMGT502Manage People Performance70
BSBMKG501Identify And Evaluate Marketing Opportunities70
SITEEVT005Plan in-house events or functions40
SITHACS002Provide housekeeping services to guests10
SITHACS003Prepare rooms for guests25
SITHFAB002Provide responsible service of alcohol10
SITHFAB003Operate a bar35
SITHFAB007Serve food and beverage80
SITHFAB014Provide table service of food and beverage110
SITHFAB016Provide advice on food40
SITHFAB019Plan and monitor espresso coffee service80
SITHIND004Work effectively in hospitality service0
SITXFSA001Use hygienic practices for food safety15
SITXHRM004Recruit, select and induct staff60
SITXHRM006Monitor staff performance50

How will I be assessed?

You will be assessed to show that you have achieved the skills and knowledge required by the course. Assessment may include written, oral or practical assessment methods. You will know in advance about the type of assessment and how it will operate. There is the opportunity for reassessment and appeal and you will be given this information.

What will I study?

Students will gain valuable skills in all areas of hotel front of house operations including reception, concierge, housekeeping, food and bevarage, reservations, sales, events and customer service.

For course information, please call 13 TAFE (13 8233) or fill our enquiry form.


For Business and Industry

We offer our business and industry clients customised workforce training, flexible delivery (when and where it suits you) and onsite assessments.

Call us on 1300 615 141 or contact us online for an obligation free consultation.

This training is delivered with Victorian and Commonwealth Government funding. Are you eligible for Government Subsidised fees? Find out now!

You may be eligible for concession. Find out now!

The fees listed below relate to 2018 courses and are indicative pricing only as total costs vary depending on the units you elect to study.

Concessions for Diploma and Advanced Diploma course categories are only available to Aboriginal or Torres Strait Islanders.

Payment plans are available. Click here to find out more.
Course availability is subject to enrolment numbers.

Your total course fee will typically include your tuition fee (table 1), any applicable consumables and/or material fees (table 2) and non-tuition fees such as student support fees (table 3).

Table 1

Enrolment type
Government Subsidised
Average annual course fee#
Average annual course fee#
Check your eligibility
Full Fee
Average annual course fee#

Table 2

Average material
fees per annum *


Average consumable
fees per annum*

# The student tuition fees as published are subject to change given individual circumstances at enrolment.
* Materials/Consumables fees may vary for each individual based on the units they are studying.
Average tuition fees are based on the typical number of student contact hours undertaken by a student to complete this course. Average fees displayed are purely indicative and may not be your actual fee. Fees vary based on the number/hours of electives chosen by the student.

Click here to view maximum tuition fees. We strongly urge you to contact us for a more exact calculation of your fees. Additional fees may apply such as the Student Support Fee. 

2018 Student Services Fee (Table 3)

 Type of cohort:
Eligible full fee paying student (more than 125 SC hours) Non eligible/FFS  full fee paying student (more than 125 SC hours) Special cohort classes:
  • Concession card holders
  • Apprentices
  • Trainees
  • Work based students (100% off campus delivery)
  • Full online delivery (100% off campus delivery)
Any students studying less than 125 hours in the full year
Domestic student services fees for 2018: $0.40 per student contact hour. $60 min total to $200 max total $0.40 per student contact hour. $60 min total to $200 max total $60 fixed fee None


The following fee categories are exempt from the SSF -
ASH: Asylum Seeker Or Victim Of Human Trafficking Concession
ASZ: Asylum Seeker Or Victim Of Human Trafficking Non-concession
X: Community-based Orders/Judy Lazarus Transition Centre
OZ: International Student
M: Prisoner
YTC: Young People Transitioning From Care – Concession
YTN: Young People Transitioning From Care - No Concession
Short courses

student contact hours

Total hours^ Indicative hours* Government Subsidised $/SCH Indigenous Concession $/SCH Full fee $/SCH
1320 1254 $7.00 $1.40 $11.00

^This is based on the maximum number of student contact hours for the total duration of the course. Hours may vary depending on electives chosen by the student.

*This is based on the maximum number of student contact hours for the calendar year of 2018. Hours may vary depending on electives chosen by the student.If you have to undertake training as part of Skills Recognition, your tuition fees are charged according to the applicable rate per Student Contact Hour depending on your eligibility for government subsidised, concession or full fees.

For more information about our fees structure, click here.

What costs and other fees should I expect?

Contact the Contact Centre on 13 TAFE (13 8233) or enquiries@kangan.edu.au for a fee schedule. There may be extra costs for reference books, protective clothing or specialised materials.

Can I apply?

There are no set prerequisites for this course. However it is recommended that you have satisfactory numeracy and literacy skills to undertake this course or are mature age and have sufficient work experience to successfully undertake the course. OR You may apply if you have satisfactorily completed VCE or an approved equivalent course and the satisfactory completion of the work requirements (eligibility to transfer); or are mature age and have sufficient work experience to successfully undertake the course. (Mature age is anyone over the age of 18 who has been out of full-time education for more than 12 months.)

Where and how can I study?

You will study at the Boradmeadows campus.

What employment opportunities will I have?

Start working in a variety of hospitality establishments and land your dream role as a team leader or supervisor in hotels, catering operations, clubs, pubs, cafes and coffee shops.

What skills will I have when I complete this course?

Hospitality students will gain knowledge, skills and experience in all areas of food and beverage service, reception, reservations, housekeeping and events, making them extremely employable in the hospitality industry.

What qualifications will I receive?

Upon successful completion of this course participants will be awarded the Diploma of Hospitality Management. This is a nationally recognised course as part of the Australian Qualifications Framework.

What opportunities for further studies will I have?

This course can lead to higher level studies at the Bachelor level.

How do I apply?

To apply for this course you must complete an online application by clicking the 'apply here' tab above or for further information call us on 13 TAFE (13 8233) or email enquiries@kangan.edu.au.

How will I be selected for this course?

All applicants will need to attend an interview and undertake a LLN assessment.