Diploma Of Hospitality Management


Diploma Of Hospitality Management

Course Code
Professional, Creative & Environment
Study Area(s)
Course Length
Full-time(1 year)

Start Date(s): 12/07/2021
End Date(s): 6 months from commencement
Days and Time: Full time: 4 days a week

Course Overview

If working with people in a fast-paced environment appeals to you, a career in the thriving hospitality industry could be just what you’re looking for. 

With the tourism sector’s continued growth, there are many job openings both here in Australia and overseas, and the industry offers plenty of opportunities for progression for people with the right attitude, qualifications and experience. 

Qualified hospitality professionals are in demand.  Our proven mix of industry-led theory and extensive practical hands-on training, will get you ready for a successful career in hospitality operations. In this program you’ll learn about food and beverage service, reception operations, accommodation services, events, marketing and finance.

Find out what our students say about studying Hospitality at Kangan Institute here.

University pathway
When you graduate from this course, you'll be eligible for credits towards a degree and guaranteed entry into a leading Australian university .  Visit our Pathways to University page for more information.

Click here to see all of the Hospitality courses offered by Kangan Institute.

Our course delivery features a combination of on-campus and remote (online) learning. This flexibility allows our students to continue to study in a safe, guided and supported manner.

Click here for course modules


Module CodeModule TitleNominal Hours
BSBDIV501Manage Diversity In The Workplace (BSBDIV501)60
BSBMGT517Manage operational plan (BSBMGT517)70
SITXCCS007Enhance customer service experiences (SITXCCS007)40
SITXCCS008Develop and manage quality customer service practices (SITXCCS008)30
SITXCOM005Manage conflict (SITXCOM005)20
SITXFIN003Manage finances within a budget (SITXFIN003)30
SITXFIN004Prepare and monitor budgets (SITXFIN004)30
SITXGLC001Research and comply with regulatory requirements (SITXGLC001)80
SITXHRM002Roster staff (SITXHRM002)30
SITXHRM003Lead and manage people (SITXHRM003)60
SITXMGT001Monitor work operations (SITXMGT001)20
SITXMGT002Establish and conduct business relationships (SITXMGT002)60
SITXWHS003Implement and monitor work health and safety practices (SITXWHS003)30


Module CodeModule TitleNominal Hours
BSBCMM401Make A Presentation (BSBCMM401)30
BSBITU304Produce Spreadsheets (BSBITU304)35
BSBITU306Design And Produce Business Documents (BSBITU306)80
BSBMGT502Manage People Performance (BSBMGT502)70
BSBMKG501Identify And Evaluate Marketing Opportunities (BSBMKG501)70
SITEEVT005Plan in-house events or functions (SITEEVT005)40
SITHACS002Provide housekeeping services to guests (SITHACS002)10
SITHACS003Prepare rooms for guests (SITHACS003)25
SITHFAB002Provide responsible service of alcohol (SITHFAB002)10
SITHFAB003Operate a bar (SITHFAB003)35
SITHFAB007Serve food and beverage (SITHFAB007)80
SITHFAB014Provide table service of food and beverage (SITHFAB014)110
SITHFAB016Provide advice on food (SITHFAB016)40
SITHFAB019Plan and monitor espresso coffee service (SITHFAB019)80
SITHIND004Work effectively in hospitality service (SITHIND004)0
SITXFSA001Use hygienic practices for food safety (SITXFSA001)15
SITXHRM004Recruit, select and induct staff (SITXHRM004)60
SITXHRM006Monitor staff performance (SITXHRM006)50

How will I be assessed?

You will be assessed to show that you have achieved the skills and knowledge required by the course. Assessment may include written, oral or practical assessment methods. You will know in advance about the type of assessment and how it will operate. There is the opportunity for reassessment and appeal and you will be given this information.

What will I study?

Students will gain valuable skills in all areas of hotel front of house operations including reception, concierge, housekeeping, food and beverage, reservations, sales, events and customer service.

For course information, please call 13 TAFE (13 8233) or fill our enquiry form.

Click here to find out more about our Online Service Standards.

For information on disability support at Kangan Institute, click here.

Some or all of this training is provided with State or Federal Government funding. Are you eligible for Government Subsidised fees? Find out now!

You may be eligible for concession. Find out now!

To you check your eligibility click here.

Free TAFE and JobTrainer courses only: Students eligible for Free TAFE receive the tuition rate free. Students eligible for JobTrainer pay 20% of the tuition. Materials, consumables and student services fees are payable by all students and do not receive a JobTrainer discount, however concession rates for student services fees are available for concession card holders, apprentices, trainees and 100% off campus delivery courses. Please note that these tuition rates only apply to courses offered under the Free TAFE or JobTrainer schemes.

The fees listed below relate to 2022 courses and are indicative pricing only as total costs vary depending on the units you elect to study.

Concessions for Diploma and Advanced Diploma course categories are only available to Aboriginal or Torres Strait Islanders.

Payment plans are available. Click here to find out more.
Course availability is subject to enrolment numbers.

Your total course fee will typically include your tuition fee (table 1), any applicable consumables and/or material fees (table 2).

Table 1

Enrolment type
Government Subsidised
Indicative total tuition fee#
Indicative total tuition fee#
Check your eligibility
Full Fee
Indicative total tuition fee#

Table 2

Average course
material fees*


Average course
consumable fees*

# The student tuition fees as published are subject to change given individual circumstances at enrolment.
* Materials/Consumables fees may vary for each individual based on the units they are studying.
Average tuition fees are based on the typical number of student contact hours undertaken by a student to complete this course. Average fees displayed are purely indicative and may not be your actual fee. Fees vary based on the number/hours of electives chosen by the student.

Click here to view maximum tuition fees. We strongly urge you to contact us for a more exact calculation of your fees. Additional fees may apply such as the Student Support Fee. 

Your total course fee will typically include your tuition fee and non-tuition fees (table 1) and any applicable consumables and/or material fees (table 2).


The following fee categories are exempt from the SSF -
ASH: Asylum Seeker Or Victim Of Human Trafficking Concession
ASZ: Asylum Seeker Or Victim Of Human Trafficking Non-concession
X: Community-based Orders/Judy Lazarus Transition Centre
OZ: International Student
M: Prisoner
YTC: Young People Transitioning From Care – Concession
YTN: Young People Transitioning From Care - No Concession
Short courses

student contact hours

Total hours^ Indicative hours* Government Subsidised $/SCH Indigenous Concession $/SCH Full fee $/SCH
1180 1180 $9.42 $1.88 $13.25

^This is based on the maximum number of student contact hours for the total duration of the course. Hours may vary depending on electives chosen by the student.

*This is based on the maximum number of student contact hours for the calendar year of 2022. Hours may vary depending on electives chosen by the student. If you have to undertake training as part of Skills Recognition, your tuition fees are charged according to the applicable rate per Student Contact Hour depending on your eligibility for government subsidised, concession or full fees.

For more information about our fees structure, click here.

What costs and other fees should I expect?

Contact the Contact Centre on 13 TAFE (13 8233) or enquiries@kangan.edu.au for a fee schedule. There may be extra costs for reference books, protective clothing or specialised materials.

Can I apply?

There are no set prerequisites for this course. However it is recommended that you have satisfactory numeracy and literacy skills to undertake this course or are mature age and have sufficient work experience to successfully undertake the course. OR You may apply if you have satisfactorily completed VCE or an approved equivalent course and the satisfactory completion of the work requirements (eligibility to transfer); or are mature age and have sufficient work experience to successfully undertake the course. (Mature age is anyone over the age of 18 who has been out of full-time education for more than 12 months.)

Where and how can I study?

You will study at the Broadmeadows campus.

What employment opportunities will I have?

Start working in a variety of hospitality establishments and land your dream role as a team leader or supervisor in hotels, catering operations, clubs, pubs, cafes and coffee shops.

What skills will I have when I complete this course?

Hospitality students will gain knowledge, skills and experience in all areas of food and beverage service, reception, reservations, housekeeping and events, making them extremely employable in the hospitality industry.

What qualifications will I receive?

Upon successful completion of this course participants will be awarded the Diploma of Hospitality Management (SIT50416). This is a nationally recognised course as part of the Australian Qualifications Framework.

What opportunities for further studies will I have?

When you graduate from this course, you'll be eligible for credits towards a degree and guaranteed entry into a leading Australian university .  Visit our Pathways to University page for more information.

How do I apply?

Complete an online application by clicking the 'apply here' tab above or for further information call us on 13 TAFE (13 8233) or email enquiries@kangan.edu.au.

How will I be selected for this course?

All applicants will need to attend an interview and undertake a LLN assessment,  however if you haven't completed the Certificate III in Hospitality (SIT30616) it will take 12 months to complete.