Hospitality testimonials


Melissa Carmichael, Certificate IV in Hospitality

Melissa Carmichael, Certificate IV in Hospitality.
Emily Nikolovska

Emily Nikolovska, VET in Schools/Certificate II in Hospitality

Emily Nikolovska

Melissa Carmichael, Certificate IV in Hospitality

Our hospitality students are seeing some great benefits from Kangan Institute’s work placement partnership with Mantra Tullamarine Hotel, with many students securing employment with the Australian hotel and resort giant.

For Melissa Carmichael who recently gained employment as a food and beverage attendant at Mantra Tullamarine Hotel, her Certificate IV in Hospitality studies have indeed provided her with a pathway into her dream future.

“I chose this course specifically based on its core components and for the fact it gave us industry exposure. Experience is hard to come by when so many people are looking for work,” she said. “Being placed in the Mantra has allowed their staff to see our work ethic and commitment to not only our course but to the industry itself. It has been a great opportunity to get our foot in the door.”

Her positive experience at Kangan Institute has made the keen learner determined to continue into the Diploma of Hospitality.

“I find the fact that we can easily and so readily liaise with the teaching staff extremely invaluable. Everyone wants you to do well and we endeavour to work as a team to achieve this,” she said.

Melissa’s role currently involves waiting tables, bar work as well as providing service for functions, and she regards every day as an opportunity to gain more experience to advance into front office and managerial roles in the tourism and hospitality sector.

“Every day is different and we get a wide variety of guests,” she said. “My future goals are to work in front office or concierge and work my way into a supervisory or managerial position within a few years. I would also love the opportunity to work internationally in this field.”

Kisnen Jovin, F&B director at Mantra, says the partnership with Kangan Institute has been an opportunity for Mantra to support skill building whilst gaining access to skilled future employees.

“Compared to other schools, Kangan Institute is doing well in training the students properly before they start work here. The students are equipped, know all the basics and are people who want to learn and train hard,” said Kisnen Jovin, F&B director at Mantra.

“Mantra is proud to be helping students with getting experience and something to put on their resume. A lot of employers seek experienced workers but if nobody is willing to give work experience opportunities to students, it’ll be hard for them to find jobs.

“It’s also a good thing for Mantra – by training students early we have more options when it comes to hiring skilled people.”

To find out more about Kangan Institute’s hospitality courses and Mantra partnership visit




Emily Nikolovska

Emily Nikolovska, VET in Schools/Certificate II in Hospitality

“My teacher has shown me so many important skills and I’ve become a lot more confident in what I do.”

Currently completing her last year at Mount Ridley College, Emily Nikolovska is no regular Year 12-er. She has a few more things to add to her portfolio – a Certificate II in Hospitality and a once-in-a-lifetime experience as a Victorian competitor for the WorldSkills National Championships.

“I decided to take on the extra hospitality elective to widen my options,” she said.

“Kangan Institute offers a great environment to learn new things. My teacher has shown me so many important skills and I’ve become a lot more confident in what I do.”

Emily outshone fellow Victorian VET in Schools Food and Beverage students at the 2017 WorldSkills Regional Competition and will head to Sydney in June to compete in the 2018 National Championships.

“I feel both nervous and excited because I haven’t competed in anything like that. It’s a great experience that I can put on my resume,” she said.