Diploma of Community Services

National Course Code
Study Area(s)
Community Services
Course Length
1.5 years
Course Fees

Course structure

Our Diploma of Community Services is designed to provide you with knowledge and skills in community development, casework and group work.This community services course prepares you to work as a social welfare worker, and provides you with an understanding of human rights, cultural inclusion, Indigenous culture, issues and strategies for effective service delivery.

Our Diploma of Community Services is also ACWA (Australian Community Workers Association) Accredited.

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities. At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

Special note: Prior to undertaking clinical work placement all students must obtain an International Police Check, Victorian Police Check and Working with Children Clearance (WWCC). Students will be responsible for the costs associated with requirements. If placements are taken outside of metropolitan Melbourne any accommodation costs that may be incurred will be the responsibility of the student.

Our course delivery features a combination of on-campus and remote (online) learning. This flexibility allows our students to continue to study in a safe, guided and supported manner.

All students required to attend on-site learning must be fully vaccinated in line with Kangan Institute’s Vaccination Policy

Modes of Study

This course requires face to face classroom study and compulsory work placement (arranged by Kangan Institute) of 400 hours

Course Modules

Module CodeModule Title
CHCADV002Provide advocacy and representation services (CHCADV002)
CHCCCS004Assess co-existing needs (CHCCCS004)
CHCCDE011Implement community development strategies (CHCCDE011)
CHCCSL001Establish and confirm the counselling relationship (CHCCSL001)
CHCCSM005Develop, facilitate and review all aspects of case management (CHCCSM005)
CHCDEV001Confirm client developmental status (CHCDEV001)
CHCMHS005Provide services to people with co-existing mental health and alcohol and other drugs issues (CHCMHS005)
CHCMHS013Implement trauma informed care (CHCMHS013)
CHCCCS007Develop and implement service programs (CHCCCS007)
CHCCOM003Develop workplace communication strategies (CHCCOM003)
CHCDEV002Analyse impacts of sociological factors on clients in community work and services (CHCDEV002)
CHCDIV003Manage and promote diversity (CHCDIV003)
CHCLEG003Manage legal and ethical compliance (CHCLEG003)
CHCMGT005Facilitate workplace debriefing and support processes (CHCMGT005)
CHCPRP003Reflect on and improve own professional practice (CHCPRP003)
HLTWHS004Manage work health and safety (HLTWHS004)

Major study areas

  • Workplace communication strategies
  • Diversity
  • Legal and ethical compliance
  • Workplace health and safety
  • Advocacy and representation
  • Community development strategies
  • Case management

Books and Equipment (AUD$)

Included in the tuition fee, however students will need to purchase their own stationery.

Annual Amenities Fee


  • Entry requirements:

    • Academic: Australian Year 12 equivalency or higher
    • English language: Academic IELTS 5.5 no band less than 5.0 overall or recognised equivalence
    • Age: minimum 18 years of age
    • Work Experience: It is recommended that you have sufficient relevant work experience


26 August 2021

7 February 2022

11 July 2022

Term 1 31 January - 8 April
Holidays 9 April - 25 April
Term 2 26 April - 24 June
Holidays 25 June - 10 July
Term 3 11 July - 16 September
Holidays 17 September - 2 October
Term 4 3 October - 20 December


Classes are scheduled 2 days per week Monday to Friday 8.00am to 5.00pm. This is subject to change and actual  timetables will be confirmed at orientation.

Study pathways

Students can undertake further studies at the university level.

Career pathways

Graduates may seek employment as a:

  • Social Welfare Worker
  • Case Worker/Manager
  • Community Development/Engagement Worker
  • Family Support Worker
  • Project Officer
  • Early Intervention Worker
  • Pastoral Care Counsellor or Manager


Apply now Or call +613 9279 2222 or email international@kangan.edu.au to apply.