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Our Diploma of Community Services (CHC52021) is designed to provide you with knowledge and skills in community development, casework and group work. This community services course prepares you to work as a social welfare worker, and provides you with an understanding of human rights, cultural inclusion, Indigenous culture, issues and strategies for effective service delivery.

Our Diploma of Community Services is also ACWA (Australian Community Workers Association) Accredited.

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, coordinating and/or delivering of person-centered services to individuals, groups and communities. At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

Special note: Prior to undertaking clinical work placement all students must obtain an International Police Check, Victorian Police Check and Working with Children Clearance (WWCC). Students will be responsible for the costs associated with requirements. If placements are taken outside of metropolitan Melbourne any accommodation costs that may be incurred will be the responsibility of the student.

Our course delivery features a combination of on-campus and remote (online) learning. This flexibility allows our students to continue to study in a safe, guided and supported manner.

To enrol with Kangan Institute, you are no longer mandated to have evidence of your COVID 19 Vaccination. It is important to note that as a part of your studies, you will be required to complete a placement component. While no longer mandated, individual Placement hosts will be guided by their individual policies and procedures in relation to vaccination requirements for staff and students. Students who are attending a community services organization for placement purposes will need to comply with the policies and procedures of their host service.

Modes of Study

This course requires face to face classroom study and compulsory work placement (arranged by Kangan Institute) of 400 hours

You will be assessed throughout the course, assessments may include written, oral or practical assessments. These assessments are designed to show that you have achieved the skills and knowledge required in order to achieve this qualification. Your teacher will provide you information on how you will be assessed for each unit. We use a online Learning Platform to communicate to students, distribute learning materials and assessment. Your assessment will be required to be submitted using our Online Platform also.

There is the opportunity for re-assessment and appeal, which you can discuss with your teacher.

Major study areas

• Workplace communication strategies
• Diversity
• Legal and ethical compliance
• Workplace health and safety
• Sociology
• Community development strategies
• Case management
• Responding to crisis situations